Customer Service Professional

December 23, 2017
how to wow

57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 1

Over the course of the last 18 months and since How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing was published I’ve continued […]
September 12, 2017
superhero

Heroes and the craft of customer support – Interview with Nick Francis

Today’s interview is with Nick Francis, CEO and co-founder of Help Scout, a Saas software company that provides an email-based customer support platform, knowledge base tool, […]
March 10, 2017
phone service

How to make phone conversations with customers better

Despite the introduction of all sorts of new technology, a myriad of new channels and a host of self-service options, when things go wrong, get complicated […]
February 20, 2017

Using AI and EQ to build emotional connections with customers at scale – Interview with Joshua Feast of Cogito

Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]