Pega

July 21, 2020
map 455769 1280

Do you know the way to customer centricity? Pega believes it does

For years now, organizations have talked about customer-centricity and putting their customers at the heart of what they do. Yet, many, if not most, organizations still […]
July 14, 2020
talk 2076968 1280

Now is the time for a conversational approach to customer experience

In a recent session at Pegaworld iNspire, Paul Greenberg, best-selling author of CRM at the Speed of Light and The Commonwealth of Self Interest was talking […]
June 18, 2020
brain 3262120 1280

A Center-Out business architecture enables better and more empathetic customer experiences – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman who is the CTO & Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk […]
May 31, 2020
PegaWorld iNspire banner

Looking for some customer experience inspiration? Check out iNspire

In my role as an advisor, speaker, writer, researcher and explorer of all things related to service and experience, I often get invited to technology vendor’s […]