business culture

December 8, 2017
Breakthrough

Four insights from leading thinkers that will transform your employee engagement and performance

Despite heavy investment by organizations to improve their customer experience, customers still complain about inconsistent and unsatisfactory experiences. Moreover, when put to leaders and managers of […]
June 21, 2016

Great service comes from doing things upside down – Interview with John Timpson

Today’s interview is with John Timpson CBE, Chairman of Timpson’s the UK and Ireland’s leading retail service provider of shoe repairs, key cutting, watch repairs, engraved […]
November 22, 2011

Building a stronger organisational and business culture starts with No

Recently, I came across an article in Strategy & Business by Booz & Company called The Global Innovation 1000: Why Culture Is Key, which looks at […]