April 6, 2012

Five Great Customer Service Apps for Mobile

As many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
December 6, 2011

Small business, customer loyalty…….there’s an app for that!

photo credit: schnaars Over the last few months, I’ve had quite a few people, mainly PR folks, reaching out to me as part of blogger outreach […]
January 31, 2011

By understanding their customer journey, Tesco’s iphone app will help them win more customers

I was watching the TV the other day and saw the following ad from Tesco’s. It’s part of a series of ads that follow the shopping […]