August 11, 2020
smartphone 923081 1280

Making the right call: Contact centres in the new normal

This is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. The onset of the national lockdown in the UK resulted in […]
June 3, 2011

Is there hope for IVRs and better customer experiences in interactions?

I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]