January 25, 2021 January 25, 2021CX and Compliance – striking the perfect balance with IVR and Agent Assisted PaymentsThis is a guest post by Rob Crutchington, a Director of Encoded. Security has never been more important for customers when paying online or via a […]
August 11, 2020 August 11, 2020Making the right call: Contact centres in the new normalThis is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. The onset of the national lockdown in the UK resulted in […]
June 3, 2011 June 3, 2011Is there hope for IVRs and better customer experiences in interactions?I don’t know about you but when faced with an IVR system (Interactive Voice Response system), you know then ones where you are presented with a […]