machine learning

March 1, 2019
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Analytics isn’t something you buy, it is something that you do – Interview with Larry Skowronek of NICE

Today’s interview is with Larry Skowronek, Vice President Product Management and Product Marketing at NICE, a worldwide leading provider of software solutions enabling organizations to improve […]
December 11, 2017
Service

Public Enemy and getting practical with AI in the contact centre – Interview with Mikhail Naumov

Today’s interview is with Mikhail Naumov, Co-Founder & President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco & London. Digital Genius […]
September 1, 2017

Customer experience, opaque AI and the risk of unintended consequences

In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). […]
January 6, 2017
Priority

Many brands are losing touch with crucial ‘moments of truth’ – Interview with PV Kannan of [24]7

Today’s interview is with PV Kannan, the co-founder and CEO of [24]7, a customer engagement platform which assists several hundred million visitors across all channels, and […]