machine learning

April 9, 2021
technology 4256272 1920

Enabling everyone to have the ability to understand the hidden stories in their data – Interview with Dr Derek Wang of Stratifyd

Today’s interview is with Dr. Derek Wang, the founder and CEO of the AI-driven experience analytics platform Stratifyd. Derek joins me today to talk about empowering […]
March 1, 2019
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Analytics isn’t something you buy, it is something that you do – Interview with Larry Skowronek of NICE

Today’s interview is with Larry Skowronek, Vice President Product Management and Product Marketing at NICE, a worldwide leading provider of software solutions enabling organizations to improve […]
December 11, 2017
Service

Public Enemy and getting practical with AI in the contact centre – Interview with Mikhail Naumov

Today’s interview is with Mikhail Naumov, Co-Founder & President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco & London. Digital Genius […]
September 1, 2017

Customer experience, opaque AI and the risk of unintended consequences

In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). […]