ecommerce

October 12, 2020
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E-commerce is here to stay, as long as retailers connect with consumers at the right time

This is a guest post by Tasha Reasor, VP of Demand Generation & Customer Marketing at Iterable. As we close out one of the most turbulent […]
June 7, 2020
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Which business models will thrive in a post-COVID world

This is a guest post by Kayleigh Alexandra, a writer for Micro Startups. Trying to predict the economic future is a fruitless task. The truth is, […]
January 20, 2017

3 customer groups that are being overlooked in the customer experience whirlwind

Over the last year, I’ve noticed a number of different groups of customers that don’t seem to be getting a lot of attention. Here are three […]
July 20, 2012

Customer Service: Here’s Some Tips on How to Ensure Self-Service Success

Back in April Lauren Carlson, a CRM Market Analyst at Software Advice, provided a guest post (Five Great Customer Service Apps for Mobile) whilst I was […]