Customer service

May 13, 2022
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To be good at customer experience has to begin with an experiential triage – Interview with Nick Webb

Today’s interview is with Nick Webb, a world-renowned Strategist, Bestselling Author, and Futurist. Nick joins me today to talk about his new book, What Customers Hate, […]
May 9, 2022
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Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres

This is a guest post from Magnus Geverts is VP, Product Marketing at Calabrio. I have been in the Workforce Management (WFM) business for over 20 […]
April 29, 2022
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Unlocking a consistent path to purchase in the wake of SCA

This is a guest post from Ed Whitehead, the Managing Director EMEA for Signifyd. A path to purchase is the journey that a customer will make […]
April 25, 2022
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Busting some CCaaS and CX technology myths – Interview with Vasili Triant of UJET

Today’s interview is with Vasili Triant, Chief Operating Officer of UJET, the world’s first and only cloud contact center platform for the smartphone era. Vasili joins […]