September 17, 2013 September 17, 2013A Story About The Benefits Of Proactive Customer ServiceThis post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]
October 5, 2010 October 5, 2010Thank you Richard Branson and Virgin Atlantic – The personal touch that creates brand advocatesMy Mum and Dad flew to New York on Sunday to go visit my brother and family. When I saw them on Sunday they told me […]