virgin atlantic

September 17, 2013

A Story About The Benefits Of Proactive Customer Service

This post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]
October 5, 2010

Thank you Richard Branson and Virgin Atlantic – The personal touch that creates brand advocates

My Mum and Dad flew to New York on Sunday to go visit my brother and family. When I saw them on Sunday they told me […]