customer self service

January 17, 2014

Does your customer experience support customer success and low-effort? – Interview with David Lloyd of Intelliresponse

Today’s interview is with David Lloyd, who is CEO of Intelliresponse, a leading provider of virtual agent technology solutions and knowledge base management software for enterprises. […]
September 20, 2013

Delivering Effective Social Customer Service – Interview with Carolyn Blunt and Martin Hill-Wilson

Today’s interview is with Carolyn Blunt and Martin Hill-Wilson, authors and leading experts in the field of customer service and social customer service. They agreed to […]
August 16, 2013

Customer Satisfaction Is On The Rise Globally – Interview with Sam Boonin, VP Products at Zendesk

Today’s interview is with Sam Boonin, Vice President of Products at Zendesk, about their recently published Q2 Benchmark report that shows that customer satisfaction is on […]
July 20, 2012

Customer Service: Here’s Some Tips on How to Ensure Self-Service Success

Back in April Lauren Carlson, a CRM Market Analyst at Software Advice, provided a guest post (Five Great Customer Service Apps for Mobile) whilst I was […]