Gig economy

August 19, 2022
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Customer neglect is real and needs to be managed, as do customer expectations

Eng Tan and Daniel Rodriguez, the CEO and CMO of Simplr, respectively, have a theory. In their 2021 book: Experience is Everything, they say that customer neglect is on the […]
March 21, 2022
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In three years gig experts will be able to do everything agents can do in the contact centre – Interview with Roger Beadle of Limitless

Today’s interview is with Roger Beadle, the co-founder of Limitless, a gig-economy platform that addresses some of the biggest challenges faced by the contact centre industry: […]