Customer Service Call

September 9, 2015

Having a goal of reducing customer service calls to zero – Interview with Ian Siegel of ZipRecruiter

Today’s interview is with Ian Siegel who is co-founder and CEO at, a job platform for small and medium sized businesses which provides them with […]
September 17, 2013

A Story About The Benefits Of Proactive Customer Service

This post originally appeared on my column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]