Today’s interview is with Jason Grier, the Chief Customer Officer of Reputation, a leading business-to-business online reputation management and customer experience management company. Jason joins me […]
Recently, EE in the UK introduced a new feature, called Priority Answer, that allows its customers to pay £0.50 ($0.81) to jump the queue on customer […]
photo credit: hunter.gatherer A few days ago across at Marketing Pilgrim, Cynthia Boris wrote 70 Percent of Consumers Won’t Buy from a Company They Don’t Like. […]