customer service issues

November 4, 2013

Is Ryanair like Darth Vader when it comes to customer service?

There was a story in the press recently about Ryanair, one of Europe’s leading low-cost airlines, about how the CEO, Michael O’Leary, is going to start […]
July 12, 2013

Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary – Interview with Steve Curtin

Today’s interview is with Steve Curtin, Customer Enthusiast, who has recently published Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to […]
October 25, 2012

Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll of United Breaks Guitars

Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction, […]
October 3, 2012

Social customer service can make your business more customer focused – Interview with Joshua March, Conversocial

Following on from my recent interview, Spread the love – Interview with Alexis Dormandy of LoveThis.com, today I’m very excited to share with you an interview […]