client experience

January 24, 2019
unhappy happy

How to effectively deal with unhappy clients

This is a guest post from Jamie Costello, an aspiring business/legal writer. Regardless of the nature of your business and your excellent 5-star ratings, somewhere along the […]
April 17, 2014

When will Direct Line join the UK’s magic circle?

Regulatory changes in the UK legal market have allowed supermarket chain The Co-operative, haulage company Eddie Stobart and insurance provider Direct Line to adopt alternative business […]
August 27, 2013

Removing The ‘Grit’ From Your Customer Or Client Experience

Today, I want to share with you an idea about removing the ‘grit’ from your customer or client experience. But, first I want to start with […]
July 15, 2013

Do you have any ‘vacuums’ in your customer journey?

I was reading the Harvard Business Review (HBR) article: Airline Customers Just Want to Know What’s Happening the other day and it reminded me of a […]