Digital Customer Experience

January 15, 2018
Priority

The future of customer experience and how digital transformation is as much a human problem as it is a technology problem – Interview with Brian Solis

Today’s interview is with Brian Solis, Principal Analyst and Futurist at Altimeter, a Prophet Company. Prophet is a consultancy that helps clients find better ways to […]
December 28, 2017
how to wow

57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience: Part 2

This is the second part of the article: 57 Insights from leading brands and experts on what it takes to deliver a Wow customer experience. As […]
November 6, 2017
many faces

Communities will become a core engine of commerce, innovation, experience, loyalty and service – Interview with Rob Tarkoff

Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s […]
September 5, 2015

The warmth of analogue

  In recent years, listening to music has come to be dominated by digital downloads and streaming music services. However, despite the rise in popularity of […]