Proactivity

May 26, 2015

Proactive customer service drives revenue and retention

This is a Guest Post from Chris Frascella Earlier this year, Adrian covered proactive customer service in a three-part series on Forbes. In part one, he […]
February 19, 2015

How to implement an effective proactive customer service strategy

View image | gettyimages.com   Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 3 This is the last article in a […]
February 7, 2015

Where to find proactive customer service opportunities

Or Transform Your Customer Experience By Making Your Customer Service Proactive – Part 2 Previously in Why Relying Only On Reactive Customer Service Is No Longer […]
February 2, 2015

Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service

Today’s interview is with Ron Kaufman, Founder and Chairman of UP! Your Service and author of New York Times bestselling Uplifting Service: The Proven Path to […]