September 3, 2013

Should CEOs be on social media? They should ask their customers, employees and future talent

There’s been a number of articles and bits of research that I’ve seen recently talking about the number of CEOs that are on social media. One, […]
October 19, 2012

True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction

Following on from my recent interview, Build relationships with your customers that matter – Interview with Chris Brogan on The Impact Equation, today I am pleased […]
November 17, 2011

Asking for recommendations is great but not like this

photo credit: boltron- If a thing is worth doing, it’s worth doing well. I’m a great believer in asking for endorsements as a way of building […]
March 29, 2011

Reconnecting with old customers is better when it has context

I’ve been away for a few days but whilst I was away I received an email on Friday from Reid Hoffman, Co-founder and Chairman of LinkedIn. […]