customer experience strategy

February 21, 2020
termination 1538207 1280

Forrester says that 25% of customer experience professionals will lose their jobs in 2020. Here’s how to keep yours.

Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
March 28, 2013

What Does Customer Experience Mean to Your Sales Team?

This is a guest post from Megan Webb-Morgan who writes about business communications and sales for a variety of business blogs across the web, including Resource […]
September 4, 2012

The Age of the Customer – Interview with Kerry Bodine about her new book Outside In

Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]