customer experience strategy

November 29, 2020
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5 Ways to redefine your CX strategy for the next normal

This is a guest post from Divya Bhat, Marketing Generalist & Content Strategist at Apty. The impact of the pandemic on global businesses – large & […]
February 21, 2020
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Forrester says that 25% of customer experience professionals will lose their jobs in 2020. Here’s how to keep yours.

Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
March 28, 2013

What Does Customer Experience Mean to Your Sales Team?

This is a guest post from Megan Webb-Morgan who writes about business communications and sales for a variety of business blogs across the web, including Resource […]
September 4, 2012

The Age of the Customer – Interview with Kerry Bodine about her new book Outside In

Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]