customer experience strategy

March 16, 2021
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4 Best practices for leaders to add to their customer experience (CX) strategy in 2021

In recent months, I’ve been talking to several senior leaders about how to design your customer experience (CX) strategy in 2021. Some of the issues they […]
November 29, 2020
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5 Ways to redefine your CX strategy for the next normal

This is a guest post from Divya Bhat, Marketing Generalist & Content Strategist at Apty. The impact of the pandemic on global businesses – large & […]
February 21, 2020
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Forrester says that 25% of customer experience professionals will lose their jobs in 2020. Here’s how to keep yours.

Many customer experience (CX) initiatives and projects are currently failing to meet the expectations of both customers and businesses. That’s not news. What is new, however, […]
March 28, 2013

What Does Customer Experience Mean to Your Sales Team?

This is a guest post from Megan Webb-Morgan who writes about business communications and sales for a variety of business blogs across the web, including Resource […]