September 9, 2019

Care to rate us? Using feedback to improve customer experience

This is a guest post from Rachel Stones of Feedback can come in a variety of ways: via product or service reviews, follow up emails […]
January 17, 2017

Fostering a listening culture is the best way to deliver better customer and employee outcomes – Interview with Rob Pace of HundredX

Today’s interview is with Rob Pace, the founder and CEO of HundredX, a technology platform/app that works with major brands such as professional sports teams, Mary […]
January 24, 2013

Don’t hide from customer complaints, negative online reviews or feedback

Most businesses fret about bad reviews online and do their utmost to avoid them. However, I was reading The Icarus Deception by Seth Godin the other […]
November 2, 2011

Building a customer centric business only starts with asking for your customers opinions or feedback

photo credit: gatogrunge It’s been a while since I wrote about customer surveys and feedback. Almost a year, in fact. Here’s a few of the things […]