November 13, 2022
louis hansel 9CjvlbUGhY unsplash

CX professionals should be taking their favourite finance person out to lunch – Interview with Jim Tincher

Today’s interview is with Jim Tincher, Founder and Mapper in Chief of journey mapping and customer experience consulting firm, Heart of the Customer (HoC) as well […]
October 18, 2011

What makes first direct so successful: Interview with their new CEO Mark Mullen

photo credit: First Direct It’s been a while since I posted an interview here on the blog. This one makes up number fifteen in the series […]