Serving Customers

September 22, 2016

Imagine if everybody in a business served customers or fielded customer enquiries

Last year OneReach, a cloud software provider of voice and text solutions, asked 63 customer service experts their opinion on the #1 way to improve customer […]
July 24, 2014

The big list of little things that destroy your customer experience

#476846413 / In February, I published an article called The Little Things That Destroy Your Customer Experience. The article suggested that we often spend too […]