Agent Experience

January 17, 2022
tech g970788094 1280

An #IA40 recognized app that is focusing on making agents experts on day one – Interview with Brittany Bell of Cresta

Today’s interview is with Brittany Bell, a Customer Success Manager at Cresta AI, which provides contact center agents real-time suggestions and coaching, whether in an individual call […]
December 13, 2021
punk g56ebf5e1e 1280

Introducing Punk XL Part Two – Interview with Karen, Sandra De Z, Richard, Sandra T and Ari

Today’s podcast interview, like last week’s, is different. Last week I shared the first part of a two-part conversation about a new book project: Punk XL, […]
December 6, 2021
people 6028800 1280

Introducing Punk XL – Interview with Serena, Lara, Amy, Joyce, Oisin and Tom

Today’s podcast interview is different. Here’s how it is different: It’s Part 1 of a two-part conversation about a new project. Part 2 will be released […]
December 11, 2020
prohibited 98614 1280

On a scale from 1-10, how racist is your AI? – Interview with Jeff Gallino and Conrad Liburd of CallMiner

Today’s interview is with Jeff Gallino, CTO & Founder, and Conrad Liburd, AI feature engineer, at CallMiner, a provider of speech analytics solutions for improving agent […]