February 10, 2025 February 10, 2025How AI translation is transforming customer experienceThis is a guest post from Ofer Tirosh, Chief Executive Officer, Tomedes. Why Language is the Key to a Great Customer Experience In a world where […]
October 22, 2021 October 22, 2021Combating language discrimination in customer serviceVasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways’ […]
May 19, 2015 May 19, 2015Is language a customer experience issue that you are overlooking?We all know that when it comes to customer service and things start to get technical, it can be challenging to explain/find out exactly what has […]