Language Solutions

October 22, 2021
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Combating language discrimination in customer service

Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways’ […]
May 19, 2015

Is language a customer experience issue that you are overlooking?

We all know that when it comes to customer service and things start to get technical, it can be challenging to explain/find out exactly what has […]