Service Experience

November 24, 2021
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Only 2% of marketers say they experience perfect alignment with sales – Interview with Scott Addington of SugarCRM

Today’s interview is with Scott Addington, VP of EMEA Marketing for SugarCRM. Scott joins me today to talk about letting the platform do the work, the […]
October 22, 2021
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Combating language discrimination in customer service

Vasco Pedro, CEO and Founder of Unbabel, recently told me a story when I spoke to him on my podcast about his experience with British Airways’ […]
October 20, 2021
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Customer purchasing decisions are increasingly being driven by their values – Interview with Alan Williams #WorldValuesDay

Today’s interview is with Alan Williams, who is the Founder & MD, SERVICEBRAND GLOBAL, and helps service sector organisations to deliver significantly better business performance and […]
October 7, 2021
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Customer service: The most important job in the company – Interview with Fortuné Alexander of Pega

Today’s interview is with Fortuné Alexander who is the senior director of product marketing for customer service and sales automation solutions at Pega. Fortuné joins me […]