Service Experience

July 23, 2021
store 4156934 1280

4 Quick and effective ways to improve your customers ecommerce experience

This is a guest post by Lucy Manole, a creative content writer and strategist at Marketing Digest.  Having a beautiful eCommerce website packed with stunning visuals […]
July 14, 2021
cellular 4599956 1280

Hyper-Personalisation in Financial Services: What is it and how to achieve it.

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]
July 9, 2021
font 140364 1280

Ineffective communication is a silent killer of customer service performance – Interview with Dorian Stone of Grammarly Business

Today’s interview is with Dorian Stone, General Manager of Grammarly Business, who oversees all operations for Grammarly’s integrated business solution. Grammarly is a cross-platform, cloud-based, AI-enabled, […]
July 6, 2021
2205859730 a564b2c579 h

Three apps that are making customer experience more inclusive

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]