Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around […]
Over the last few years, despite the investment in self-service tools and technology to help drive proactive, predictive and pre-emptive service, live, and asynchronous, customer support […]
This is a guest post by Amanda Winstead, a freelance writer from the Portland area. Providing exceptional customer service has always rested at the heart of […]