loyal customers

July 24, 2014

The big list of little things that destroy your customer experience

#476846413 / gettyimages.com In February, I published an article called The Little Things That Destroy Your Customer Experience. The article suggested that we often spend too […]
June 4, 2014

Are you earning customer loyalty, or are you buying it?

#98198996 / gettyimages.com   We can all agree that having loyal customers is fundamental to the long-term success of a business. However, there have been numerous […]
November 22, 2013

The Tools To Deliver Amazing Customer Service Every Time – Interview With Shep Hyken

Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal […]
December 20, 2012

Linn and staying relevant to their customers

Linn, the Glasgow-based maker of upscale audio equipment, was written about in The Economist (15th Dec edition) in an article called Streaming Toddler. I don’t own […]