Voice Of The Customer

August 25, 2020
listen with your heart

The value of putting heart into your customer and employee listening

Recently I came across a quote from Donella “Dana” Meadows, an American environmental scientist, educator, and writer and author of the books The Limits to Growth […]
August 24, 2015

Empathy: The new way to connect with your customers

Over the past 15 years, digital marketing has exploded. With the expansion of social media, many businesses have had to change the way they interact and […]
February 2, 2015

Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service

Today’s interview is with Ron Kaufman, Founder and Chairman of UP! Your Service and author of New York Times bestselling Uplifting Service: The Proven Path to […]
March 2, 2014

Power to the customer – Interview with Matt Gorniak of G2Crowd

Today’s interview is with Matt Gorniak, Co-founder/COO at G2 Crowd, a new source for crowdsourced and trusted business software reviews, covering everything from CRM to accounting […]