Excellent Customer Experience

May 14, 2016

Delivering an excellent customer experience across 15 different countries – Interview with Delphine Mousseau of Zalando

Today’s interview is with Delphine Mousseau, VP Markets at the fashion online retailer, Zalando, a very successful ecommerce company based in Berlin that sells shoes, clothing […]
October 16, 2015

What you do when proactive customer service is in your DNA – Interview with David Politis of BetterCloud

Today’s interview is with David Politis, who is founder and CEO of BetterCloud, which provides critical insights, automated management, and intelligent data security for cloud office […]
April 8, 2015

Scaling customer and employee trust – Interview with Peter Muhlmann of Trustpilot

View image | gettyimages.com Today’s interview is with Peter Mühlmann, Founder and CEO of Trustpilot. You might recall that I interviewed Jan Jensen, Trustpilot’s CMO back […]