July 10, 2023
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New Adobe research: Consumers expect even better experiences when economic conditions worsen

Readers of my articles will know by now that I love a good bit of research. This is for two reasons: One, I love discovering new […]
September 9, 2011

Come on Adobe. On Customer Experience, you can do better than that. #CEM

photo credit: sleepinyourhat Today’s post may be a bit of a rant and for that I apologise, in advance. Now, onto the issue at hand. A […]
June 10, 2011

Adobe, Customer Experience Management (CEM) and fear in the boardroom – Interview with Rob Pinkerton

This is the eleventh in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]