February 14, 2024 February 14, 2024The imperative of customer trust in 2024How to gain and keep a customer’s trust has become an ever-present challenge in recent years, with customers becoming increasingly concerned about data, privacy and security […]
June 8, 2019 June 8, 2019C+/B- is the grade the customer experience industry currently deserves – Interview with Bruce TemkinToday’s interview is with Bruce Temkin, Head of the Qualtrics XM Institute. He joins me today to talk about his view on the current state of […]
June 5, 2016 June 5, 2016How the best brands build lasting customer loyaltyA few weeks ago I was lucky enough to be invited to get involved with CX Week, a free and online event organised by Qualtrics to […]