June 8, 2019

C+/B- is the grade the customer experience industry currently deserves – Interview with Bruce Temkin

Today’s interview is with Bruce Temkin, Head of the Qualtrics XM Institute. He joins me today to talk about his view on the current state of […]
June 5, 2016

How the best brands build lasting customer loyalty

A few weeks ago I was lucky enough to be invited to get involved with CX Week, a free and online event organised by Qualtrics to […]