question

July 3, 2012

Customer Feedback: Could we improve response rates by adding a question?

Barclays have been in the news a lot lately but this post is not about their transgressions. What it is about is an online customer feedback […]
September 27, 2010

Improve customer retention by learning more about your worst customers

What can we learn from our worst customers? Some of the business owners that I meet and work with can find it hard to answer the […]