business process outsourcing

November 28, 2023
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Paul Weller, the Scots word ‘gallus’ and their relation to delivering an award-winning customer experience – Interview with John Devlin of Ascensos

Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions […]
September 27, 2023
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CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […]
May 11, 2010

Key Tips from Outsourcing Expert – Chris Ducker- That Will Allow You to Focus on Generating Growth

I am very excited as today’s guest post is a video post by Chris Ducker of and is the first guest video post on my […]