September 6, 2011 September 6, 2011What is a Chief Customer Officer: Interview with Vala Afshar of EnterasysThis is the fourteenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys […]
July 29, 2011 July 29, 2011What else can you do with customer testimonials? A few weeks ago whilst at the UK Customer Experience Awards I bumped into Derek Williams of The Wow! Awards. I interviewed him here on […]