Contact Center

May 6, 2020
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CallMiner uses speech analytics to identify and crowd source answers to surprising customer queries

Amid this crisis that we are currently going through, I’ve been hearing lots of stories from organizations saying that customers are calling them and asking lots […]
October 4, 2019

Agatha, NLU and turning customer support agents into geniuses – Interview with Deon Nicholas of Forethought.ai

Today’s interview is with Deon Nicholas, Founder of Forethought, an AI company and 2018 TechCrunch Disrupt Battlefield participant, that has a vision to enable anyone to […]
December 11, 2017
Service

Public Enemy and getting practical with AI in the contact centre – Interview with Mikhail Naumov

Today’s interview is with Mikhail Naumov, Co-Founder & President of DigitalGenius, a venture backed artificial intelligence (AI) company based in San Francisco & London. Digital Genius […]
August 23, 2017
Writing

Customer service and moving from the enterprise to the flexiprise – Interview with Keith Leimbach

Today’s interview is with Keith Leimbach, CEO of Liveops, a leading virtual contact center solutions company for the financial, health care, insurance and retail industries. Keith […]