Customer Support Team

September 12, 2017

Heroes and the craft of customer support – Interview with Nick Francis

Today’s interview is with Nick Francis, CEO and co-founder of Help Scout, a Saas software company that provides an email-based customer support platform, knowledge base tool, […]
June 23, 2017

Great service and why Basecamp only focuses on a couple of channels – Interview with Chase Clemons

Today’s interview is with Chase Clemons, a customer support team lead at Basecamp, a provider of project management and team communication software. We talk about Basecamp’s […]
March 6, 2017

Creating a customer obsessed culture and going from NPS -4 to +80 – Interview with Amy Downs of Lifesize

Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing […]