April 21, 2025 April 21, 2025Unpacking the voice assumptions that are holding back many CX effortsMillennials and Generation-Z don’t want to talk on the phone is a claim that you will often hear repeated across the media landscape on a pretty […]
March 12, 2018 March 12, 2018The role of voice in the future of customer experience – Interview with Gregg JohnsonToday’s interview is with Gregg Johnson, CEO of Invoca, a provider of call intelligence software that allows marketers to drive, track and automate inbound calls for […]