April 13, 2012

The emotional component of customer experience: the next competitive battleground – Interview with Qaalfa Dibeehi of Beyond Philosophy

Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, […]
October 1, 2011

Announcement: RARE Business Presents RARE Forum – Will you be there?

photo credit: Monster. Today I want to share with you a new initiative that I have been developing over the last few months as it builds […]