customer focus

January 26, 2023
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What the heck is Relative Attractiveness and why it matters? – Interview with Richard Hammond of Uncrowd

Today’s interview is with Richard Hammond, co-founder and CEO of Uncrowd, the innovative enterprise SaaS experience analytics platform that helps organisations grow market share by revealing […]
January 13, 2023
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Happy employees = happy customers. Achieve both with Punk CX.

I recently attended Verint’s Engage EMEA event, where I enjoyed sharing a few ideas and talking with a bunch of CX leaders, professionals and experts about […]
December 20, 2022
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Customer success and the role of community – Interview with Elaine Richards of 37signals

Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk […]
December 5, 2022
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Why you should prioritize accessibility in your customer service experience

This is a guest post by Amanda Winstead, a freelance writer from the Portland area. Customer service should be one of the top priorities for every […]