Proactive Customer Service

May 30, 2023
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Customer experience (CX) leaders will become the engagement quarterbacks of the future – Interview with Mike Murchison of Ada

Today’s interview is with Mike Murchison, co-founder and CEO of Ada, a leading customer service automation provider. Mike joins me today to talk about how the […]
May 19, 2023
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There’s no point having a fast bike, if you don’t know how to ride it – Interview with Jerry Haywood of

Today’s interview is with Jerry Haywood, who is the Chief Executive Officer at, a leading provider of conversational AI for enterprises. Jerry joins me today […]
May 11, 2023
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PegaWorld iNspire: Towards the autonomous enterprise and celebrating 40 years of innovation – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Strategy and Marketing at Pegasystems. Don joins me today to talk about the […]
March 20, 2023
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We can’t be digital-first, we have to be customer-first – Interview with Sue Duris of M4 Comms

Today’s interview is with Sue Duris, Principal Consultant of M4 Communications, a global CX consulting firm. Sue joins me today to talk about customer understanding, internal […]