Delivering Great Customer Service

November 6, 2015

Are organizations offering their customers too many customer service channel choices?

Over the last 20 years the number of customer service channels has grown around four fold: Prior to 1995 service was largely provided either face to face, […]
January 23, 2015

Proactive customer service will pay back ten fold – Interview with Matt Lautz of Corvisa

View image | gettyimages.com Today’s interview is with Matt Lautz, President and CIO of CorvisaCloud, a provider of call centre software and a cloud based enterprise […]