Customer Journey

November 29, 2022
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Time, customer experience and driving retention and growth – Interview with Katie Christian of Calendly

Today’s interview is with Katie Christian who is the Head of Customer Success at Calendly one of the fastest-growing product-led growth companies. Katie joins me today […]
November 18, 2022
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The Problem Pause

Whenever we face a problem, why is it that we invariably jump into fix or solution mode? Why don’t we spend more time understanding the problem? […]
November 13, 2022
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CX professionals should be taking their favourite finance person out to lunch – Interview with Jim Tincher

Today’s interview is with Jim Tincher, Founder and Mapper in Chief of journey mapping and customer experience consulting firm, Heart of the Customer (HoC) as well […]
November 9, 2022
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Is the contact centre going to be the next big tech frontier?

Many publicly listed technology stocks have been having a torrid time of late as investors move away from lofty visions and future promises of growth to […]