January 22, 2018

Getting live chat right is much more than a software sale – Interview with Jamie Edwards of Kayako

Today’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their […]
November 10, 2017
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What 2017 Taught Us About the Live Chat Customer Experience

This is a guest post from Jamie Edwards, the co-founder and COO of Kayako. It’s no secret that live chat is becoming more and more important […]