Customer Support

March 10, 2023
change g11e4227b9 1920

Tool time, task time and how ChatGPT will change everything in customer support – Interview with Des Traynor of Intercom

Today’s interview is with Des Traynor, Chief Strategy Officer and Co-founder at Intercom. Des joins me today to talk about some research they recently conducted around […]
October 17, 2022
jorge salvador S9WFQ8wpqrc unsplash

Product Led Growth (PLG) is missing a pillar – Interview with Joe Andrews and Martin Schneider of SupportLogic

Today’s interview is with Joe Andrews and Martin Schneider. Joe is the Chief Marketing Officer and Martin is the Chief Evangelist and Head of Solutions Marketing […]
September 2, 2022
gate 396701 1280

Not enough companies realize that customer support is your primary gateway to understanding your entire business – Interview with Nooshin Alibhai and Eric Klimuk of Supportbench

Today’s interview is with Nooshin Alibhai and Eric Klimuk, co-founders and CEO and COO respectively at Supportbench, a full-stack customer support software provider that is made […]
October 4, 2019

Agatha, NLU and turning customer support agents into geniuses – Interview with Deon Nicholas of

Today’s interview is with Deon Nicholas, Founder of Forethought, an AI company and 2018 TechCrunch Disrupt Battlefield participant, that has a vision to enable anyone to […]