Today’s interview is with Nooshin Alibhai and Eric Klimuk, co-founders and CEO and COO respectively at Supportbench, a full-stack customer support software provider that is made specifically to serve the B2B space. Nooshin and Eric join me today to talk about the 4 types of customer support solutions that are out there and what’s missing, what’s so different about the B2B support model, why B2B is so much harder to build for and what Supportbench are doing to address these challenges.
This interview follows on from my recent interview – Delivering personalised search experiences in an ethical way – Interview with Angel Maldonado of Empathy.co – and is number 438 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
Here’s the highlights of my chat with Nooshin and Eric:
About Nooshin and Eric
Nooshin Alibhai is the founder and CEO of Supportbench. Nooshin comes with 20+ years of experience in Sales and Operations. It was Nooshin’s passion for equity that sparked her interest in Supportbench and pushed her to become its first investor. She was inspired by the standard that every company from growth to enterprise would have access to the same premium tool sets for the greatest level of success.
Eric Klimuk is the founder and CTO of Supportbench. Eric comes with 25 years of B2B enterprise support experience working at every level, from the front lines of ISP’s to Enterprise companies such as HP and Sophos. Using this experience, Eric realized there was a huge gap in the B2b market regarding customer wellness. He founded Supportbench to more effectively attend to the high value needs of B2B clients, thereby elevating Supportbench as a global leader in the customer support and success space.
Check out Supportbench’s website to find out more about them, say Hi to them on Twitter @supportbench and @EricKlimuk, and, finally, feel free to connect with Nooshin and Eric on LinkedIn here and here.