Risk

September 1, 2017

Customer experience, opaque AI and the risk of unintended consequences

In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). […]
April 3, 2015

Customer experience vs. the customer’s experience: Is there a difference?

Over the last few days I’ve been to a few customer experience events, which included chairing a couple of sessions at a leading conference in London […]