April 5, 2019

What your customer service agents’ top priorities should be in 2019

This is a guest post from Chris Ryba, Director of Professional Services at VHT. With all the attention paid to the digital transformation and artificial intelligence, […]
May 25, 2018
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What post channel customer experience means for your contact center?

This is a guest post by Katie Sekelsky, graphic designer at VHT. There is a revolutionary shift underway regarding customer expectation, and it’s called the post […]