asynchronous messaging

March 18, 2020
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We are moving from a ticketing age to a conversational age – Interview with Mads Fosselius of Dixa

Today’s interview is with Mads Fosselius, CEO of Dixa, a global customer service tech company that is on a mission to help brands build friendships with […]
January 13, 2020
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2019 was the year of hype and snake oil when it came to chatbots. 2020 will be a year of pragmatism and real results – Interview with Abinash Tripathy of Helpshift

Today’s interview is with Abinash Tripathy, Founder and Chief Strategy Officer of Helpshift, which provides an AI-powered conversational platform that companies use to resolve service issues […]
August 16, 2019
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Given the choice 75 percent of customers would prefer to use messaging channels for service – Interview with Joshua March of Conversocial

Today’s interview is with Joshua March, Founder and Board Director of Conversocial, a digital care platform for social messaging, and also author of Message Me, a […]
July 12, 2019
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How using a network of experts can dramatically improve customer service automation – Interview with Antony Brydon of Directly

Today’s interview is with Antony Brydon who is the CEO and co-founder of Directly, a leader in customer support automation that works with enterprise companies to […]