retaining customers

June 5, 2017
kiteboarding harness

Harnessing Your Data to Improve Customer Experience

Here’s a recent talk that I recently gave at Whitehall Media’s Big Data Analytics conference in Amsterdam called ‘Harnessing Your Data to Improve Customer Experience’. Here’s […]
July 24, 2012

Making your customers successful is a great way to retain them – Interview with James Freedman, CEO of Zone

This is the tenth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
July 7, 2012

Customer retention: Increase customer switching costs by doing something that is low revenue, constant but difficult to replace for the clients

This is the ninth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
June 22, 2012

Customer loyalty comes from loving your business and having pride in doing the best that you can

This is the eighth in a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]