Social Media

July 17, 2019
frontier

Is social media the next frontier for improving customer experience?

In early May, Sprout Social released their 2019 Index which looks at the state of, use, challenges and relevance of social media. The main findings of […]
February 16, 2018

How to engage potential customers with your brand

This is a guest post from Jason Grills is a technical writer associated with ProProfs Chat. Brands heavily invest in marketing and customer service.  This is […]
November 6, 2017
many faces

Communities will become a core engine of commerce, innovation, experience, loyalty and service – Interview with Rob Tarkoff

Today’s interview is with Rob Tarkoff, President and CEO of Lithium Technologies, a digital customer experience platform company. Their technology both powers some of the world’s […]
October 27, 2017

Online reviews have significant ROI with customers and prospects

This is a guest post from Adam Beeson, director of communications, G2 Crowd. Online reviews matter, a lot. A 2016 Local Consumer Review Survey from SEO […]