April 26, 2020 April 26, 2020The nature of service and how we’ve grown up with a service economy which is now finding it very hard to actually serve customers – Interview with Joel Bailey of EY SerenToday’s interview is with Joel Bailey, who is a Director at EY Seren, the global design consultancy within EY. Joel is a friend of mine, someone […]
December 31, 2018 December 31, 2018The challenge at the heart of marketing: An interview with Seth GodinRecently, I had the privilege of interviewing Seth Godin about his new book: This Is Marketing: You Can’t Be Seen Until You Learn to See, which […]
April 9, 2018 April 9, 2018Striving for excellence has never been more important – Interview with Tom PetersToday’s interview is with Tom Peters, author of numerous business books (18 in total) and speaker. He is, perhaps, best known for his 1982 seminal book: […]
March 3, 2017 March 3, 2017Do you really want to create a frictionless customer experience?One of the items rising up the customer experience agenda at the moment is the objective of creating a frictionless experience. Now, I’m a fan of […]